Frequently Asked Questions
Let us answer some of the most frequently asked questions about working with a medical biller and how the billing process works. Whether you’re new to outsourcing or simply want more clarity, these answers will help you understand what to expect and how we support your practice.
Why should I consider outsourcing my medical billing?
Outsourcing allows you to shift time-consuming, detail-heavy work to a trained expert. This frees up your staff, reduces errors, and gets you paid faster — all while allowing you to focus on patient care and running your practice.
How can a medical billing company help increase my revenue?
We’re focused solely on getting you paid. That means fewer denied claims, faster resubmissions, proper coding, and full reimbursement — including revenue you may not realize you’re missing out on now.
What are the benefits of hiring a billing expert versus keeping it in-house?
In-house staff often juggle billing alongside many other duties. A professional biller is dedicated, up to date on payer changes, and motivated by your financial success. You get more accuracy, better follow-up, and consistent attention.
Will outsourcing save my staff time and reduce administrative burden?
Yes. Outsourcing eliminates hours spent chasing claims, fixing rejections, handling appeals, or tracking payments. Your team can finally redirect their time to patient service and operational needs.
How does outsourcing billing improve claim accuracy and turnaround time?
We submit accurate, properly filled out claims the first time — reducing rejections and speeding up payment. Our systems track claims closely to prevent delays and lost revenue.
Can a medical billing company help with denied or rejected claims?
Absolutely. We don’t just submit claims — we track, manage, and follow up. We investigate denials, appeal when appropriate, and ensure nothing slips through the cracks.
Can a medical billing company help with denied or rejected claims?
Absolutely. We don’t just submit claims — we track, manage, and follow up. We investigate denials, appeal when appropriate, and ensure nothing slips through the cracks.
How do you stay current on coding and insurance changes?
We continuously monitor industry updates, payer bulletins, and compliance changes. Staying current is a core part of our job — so you don’t have to worry about falling behind.
I’m worried about losing control over my billing — how involved will I still be?
You stay in control. We operate as a trusted extension of your team, and you’ll always have full visibility into claims, payments, and reports. We keep communication open and work with your preferences.
How will I know my patients’ data is secure and HIPAA compliant?
We follow strict HIPAA guidelines, use secure systems, and protect patient information at every step. Data security and confidentiality are non-negotiable for us.
What happens if there’s a mistake — who’s accountable?
We stand behind our work. If an error occurs, we correct it quickly and take full responsibility. You can rely on our accuracy — and on us to make things right when needed.
How transparent is the process — will I have access to reports and updates?
You’ll receive regular reports, have access to real-time updates, and can reach out anytime with questions. We believe in complete transparency and shared success.
Will my patients know you’re not part of my in-house team?
Yes, patients will be asked to sign a simple notification form acknowledging that a trusted third-party company handles the billing on behalf of your practice. This is a standard step that helps ensure transparency and protects patient information. It does not change their experience or care in any way — it simply allows us to manage the billing process efficiently and securely.
Will switching to an outside billing service disrupt my current workflow?
We aim for a smooth, seamless transition. We handle setup, coordinate with your team, and work within your existing systems whenever possible. Most practices find the shift easier — and more relieving — than expected.
What if I don’t like how the billing is handled — am I locked into a contract?
No long-term commitment is required. We offer flexible terms because we believe in earning your trust and business through performance, not pressure.